Refund and Return Policy

At Magna Ecom, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

  • Eligibility: Items must be returned within 30 days of receipt in their original condition, unused, and with all tags and packaging intact.
  • Non-Returnable Items: Certain items like perishable goods, personal care items, and customized products are non-returnable.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to your original payment method.

3. Exchanges

  • We only replace items if they are defective, damaged, or sent in error.

4. Return Shipping

  • The customer is responsible for return shipping costs unless the item was received damaged or incorrect.

5. How to Initiate a Return

  • Contact us at info@magnaecom.com with your order number and reason for return.
  • Our team will guide you through the return process.

6. Late or Missing Refunds
If you haven’t received your refund after the stated processing time, please:

  • Check your bank account or credit card statement.
  • Contact your bank or payment provider.
  • Reach out to us at info@magnaecom.com for further assistance.

7. Policy Updates
This policy is subject to change. Please review it periodically for any updates.